We Know How Much Support Counts
From Charles’ highly trained and experienced engineers and technical support teams to our field sales team, Charles is a proven supplier who understands customer support.
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Repair Services Procedure
Charles electronic equipment under warranty may be shipped to us for testing and repaired or exchanged for a replacement unit, as determined by Charles. Products sent in for repair are addressed and returned promptly, typically within 30 days. Repaired equipment is warranted from the date of repair for 90 days or for the remaining portion of the original warranty, whichever is longer.
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