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Technical Support Contact Information - Telecommunications Products

Our highly experienced technical support engineers are always available to assist you.  Our engineers may be contacted via email or our 24x7 hotline. 

Weekdays from 8:00 AM until 5:00 PM CST callers to our hotline will be directly connected to the first available technical support engineer.  After hours, an engineer can be paged for emergency support services and assistance with emergency shipments.   Requests received after hours by fax or email are answered during the next business day. 

The Technical Support group may be contacted for technical and emergency support services at:

Phone: (847) 806-8500 or (800) 607-8500
Fax:     (847) 806-8556
E-mail:  techserv@charlesindustries.com

The Technical Support Center also offers specific application engineering services, accompanied with supporting drawings at a minimal cost. The support drawings include:

          •   Rack Layouts
          •   Rack Wiring
          •   Block Diagrams
          •   Technical Practices
          •   Supporting Information (Installation Notes, Ordering Information)

Please email techserv@charlesindustries.com for details. 

Attention: For information on Telco Systems acquisition of Charles Broadband Multiplexer product lines please visit the Telco Systems Service and Support Web Page.  All technical support and repair service issues for former Charles Industries Broadband Multiplexer products should be referred to Telco Systems.
 
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