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Check the status of your RMA online (updated daily)

Marine & Industrial Repair Service Center

Phone:  800-830-6523 
Phone:  217-932-2317
Fax:  217-932-2473

Please have the following information available when contacting Charles Industries for assistance - 
     Serial number of the product
     Approximate purchase date of the product
     Note any indicators or discrepancies


Repair Service Procedure - Marine & Industrial Products

  1. An RMA is required for equipment returned for repair.  Please contact the Charles Service Center at the telephone number listed above to receive a RMA.

  2. Out-of-warranty repair are subject to a repair charge and equipment returned for repair for which no trouble is found is subject to a nominal testing charge.  Shipping costs to and from the service center are your responsibility.  Payments can be made via purchase order (subject to credit approval) or credit card (Mastercard or Visa). 

  3. For all returns, include the RMA in the box with the equipment being returned.  Please verify the following information is correct and is included as part of the RMA documentation being returned: 

    -      Company name and address
    -      Your contact name and phone number
    -      Inventory of equipment being returned
    -      Particulars as to the nature of the failure
    -      Return shipping address
    -      Purchase order or payment information

  4. Pack equipment using original cartons if available and electrostatic discharge (ESD) safe packaging for electronics.

  5. Ship the equipment, purchase order (if applicable), and above-listed information, transportation prepaid, to the service center address shown below.

    Charles Industries, Ltd.
    Service Center
    503 N.E. 15th Street
    Casey, IL 62420

  6. When service is complete, Charles will return the product to you.
 

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