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Check the status of your RMA online (updated daily)

With the Charles Repair Service, equipment may be shipped to Charles for testing and repaired or exchanged for a replacement unit, as determined by Charles.

The Charles Repair Service Center may be contacted at:

Phone:  (217) 932-5292 
Fax:      (217) 932-2473

Products sent in for repair are repaired and returned promptly, usually within 30 days.  Repaired equipment is warranted from the date of repair for 90 days or for the remaining portion of the original warranty, whichever is longer.

REPAIR SERVICE PROCEDURE - Telecommunications / CATV / Utilities / DOT Products

  1. For AdrenaLine products, please contact Charles Technical Support at Telecom Technical Support prior to returning any equipment.

  2. An RMA is required for equipment returned for repair.  Please contact the Charles Service Center at the telephone number listed above to receive a RMA.

  3. Out-of-warranty repair are subject to a repair charge and equipment returned for repair for which no trouble is found is subject to a nominal testing charge.  Shipping costs to and from the service center are your responsibility.  Payments can be made via purchase order (subject to credit approval) or credit card (Mastercard or Visa). 

  4. For all returns, include the RMA in the box with the equipment being returned.  Please verify the following information is correct and is included as part of the RMA documentation being returned: 

  5. Pack equipment using original cartons if available and electrostatic discharge (ESD) safe packaging for electronics.

  6. Ship the equipment, purchase order (if applicable), and above-listed information, transportation prepaid, to the service center address shown below.

    Charles Industries, Ltd.
    Service Center
    503 N.E. 15th Street
    Casey, IL 62420

  7. When service is complete, Charles will return the product to you.
Attention: For information on Telco Systems acquisition of Charles Broadband Multiplexer product lines please visit the Telco Systems Service and Support Web Page.  All technical support and repair service issues for former Charles Industries Broadband Multiplexer products should be referred to Telco Systems.

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