The Charles Repair Service Center may be contacted at:

Phone:  (217) 932-5292 
Fax:      (217) 932-2943

Products sent in for repair are repaired and returned promptly, usually within 30 days.  Repaired equipment is warranted from the date of repair for 90 days or for the remaining portion of the original warranty, whichever is longer.

REPAIR SERVICE PROCEDURE

1. For AdrenaLine products, please contact Charles Technical Support at 800 607-8500 prior to returning any equipment
   
2. An RMA is not required for equipment returned for repair.  If an RMA is desired, please contact Charles Inside Sales at (847) 806-6300
   
3. To pay for repair charges with a credit card (Mastercard/VISA), contact the Charles Repair Service Center with your card information at the phone number above. 
   
4. To pay via purchase order (subject to credit approval), include a Repair Authorization Purchase Order in the box with the equipment to be returned.
   
   
5.  For all returns, include the following information in the box with the equipment being returned.
   
   -      Company name and address
   -      Your contact name and phone number
   -      Inventory of equipment being returned
   -      Particulars as to the nature of the failure
   -      Return shipping address
   
6. Pack equipment using original cartons if available and electrostatic discharge (ESD) safe packaging for electronics.
   
   
7. Ship the equipment, purchase order (if applicable), and above-listed information, transportation prepaid, to the service center address shown below.
   
   Charles Industries Service Center
   503 N.E. 15th Street
   Casey, IL 62420