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Quality Policy of Charles Industries, Ltd.
QS-QP001 Rev. G

At Charles, our guiding objectives are Customer Satisfaction and Continuous Improvement in the development, design, manufacture, and support of our Innovative Enclosed Solutions for the customers and markets we serve. We ensure that all company resources are focused on continuous improvement, employee safety and development, and cost reductions. We monitor our systems and measure our performance to established goals and objectives. We are committed to maintaining and continually improving our Quality Management System to ensure its compliance with the most current requirements of TL 9000 and our ability to enable our Internal and External Customers to better serve their Customers.

Customer Satisfaction and Continuous Improvement (CSCI) are the foundations of the Management System at Charles Industries, Ltd.  As the CSCI logo illustrates, quality touches every department and employee of Charles. 

Quality Certifications

ISO 9001:2015

TL 9000-H R6.0/R5.5

ISO (International for Organization Standard) is the international standard that specifies requirements for a quality management system (QMS). The new standard, ISO 9001:2015, introduced new terminology, restructured information, and emphasizes risk-based thinking to enhance the application of the process oriented approach, improved applicability for services, and increased leadership requirements. Charles Industries certification demonstrates our ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to requirements.

View  ISO 9001:2015 Certification

In 1998 the QuEST Forum created the TL 9000 Quality Management System (QMS) to focus on supply chain directives throughout the international telecommunications industry. TL 9000 QMS is based upon and specializes the generic ISO 9001 to meet the needs of the information and communications technology (ICT) sector — extending from service providers through ICT equipment manufacturers through the suppliers and contractors and subcontractors that provide electronic components and software components to those ICT equipment manufacturers. TL 9000-H R6.0/5.5 contains all auditable clauses of ISO 9001:2015. Charles Industries’ certification demonstrates our compliance with the new release standards.
 

View TL 9000-H R6.0/R5.5 Certification

 

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